lakeimaging.com.au - Our Privacy Policy

Our Privacy Policy - Lake Imaging

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Our Privacy Policy - Lake Imaging Make a Booking Upload a ReferralWell-nighUsOur HistoryOur Mission and ValuesOur CommunityOur RadiologistsOur PeopleOur NewsOur TechnologyOur Privacy PolicyFor PatientsOur LocationsOur ServicesRequest an appointmentBilling InformationFAQsFeedbackPrivacy PolicyTerms & ConditionsFor ReferrersDigital Image and Report AccessEducation & EventsRequest Referral FormsBilling InformationView All ServicesResourcesFeedbackLocationsGeelong Breast ClinicGeelong - St John of God HospitalGeelong - East CourtGrovedaleBelmontCorioOcean GroveBallarat - WendoureeBallarat - St John of GodBallarat - Ballarat MRIBallarat - Mair StDaylesfordMelton - Unitt StMelton - WestcareMelton HealthNorth MelbourneSunburyBacchus MarshCaroline Springs - Western HighwayCaroline Springs - CentralGisborneKynetonWarrnambool - Western District RadiologyPort Fairy - Moyne Health ServicesGeelong Medical Imaging - HightonGeelong Medical Imaging - NewtownCareersWorking at Lake ImagingCurrent VacanciesOverseas RequirementsContact / FeedbackEnquiry / Feedback - PatientEnquiry / Feedback - ReferrerMake a BookingUpload a Referral HomeWell-nighUs Our Privacy Policy Our Privacy Policy ABOUT THIS POLICY At Lake Imaging, we are single-minded to protecting the privacy and confidentiality of personal information united with our services and activities. The Lake Imaging Group comprises Lake Imaging, Geelong Medical Imaging and Western District Radiology. We are part of the Integral Diagnostics Group which includes radiology businesses and services throughout Australia. See https://www.integraldiagnostics.com.au/page/who-we-are/our-companies/ for details. Where we share personal information with other members of the Integral Diagnostics Group, they may handle personal information in a similar way to us under this Privacy Policy (policy). We are subject to a number of obligations to protect the privacy, security and confidentiality of personal information. Depending on the circumstances, these may include the Australian Privacy Principles (‘APPs’) in the Privacy Act 1988 (the Privacy Act) and laws relating to the protection of health records. The purpose of this policy is to unmistakably communicate how we collect and manage personal information. The point of contact regarding any queries regarding this policy is the Privacy Officer by email to privacyofficer@lakeimaging.com.au or by writing to The Privacy Officer, Lake Imaging P.O Box 251 Geelong 3220. We provide self-ruling copies of this policy for patients and staff to access, which can be located and/or provided as below: www.lakeimaging.com.au www.wdrad.com.au  (our ‘Websites’) TYPES OF PERSONAL INFORMATION In order to provide patients with unobjectionable health superintendency services, we need to collect and use personal information. It is important to be enlightened that if we receive incomplete or inaccurate information we may not be worldly-wise to provide our services as requested. The types of personal information we collect includes but is not limited to current (and sometimes historical) information about:   Name GenderStageof lineage Contact details including phone number, write and email write Emergency contacts and next of kin Payment-related information including credit vellum details, financial details, Medicare number, concession vellum numbers, Veterans Affairs details and pension numbers Communications and interactions with us Relevant feedback, complaints and claims. Additionally, in relation to patients: Requesting practitioner details Results reprinting recipients Insurance details including private health fund details and Workcover requirement details Healthcare identifiers Medical history and other health information including but not limited to; imaging history, test results, medical conditions, treatments, allergies, pacemaker use, claustrophobia, implants, medications and use of health services Where relevant, family history and lifestyle information, which may include information well-nigh your work, relationships, religion, beliefs, ethnic background, sexual preference/activity and genetic information Preferences in respect of health services. Additionally, in relation to job applicants and staff: Qualifications, skills, wits and weft Screening checks (including health, reference, background, directorship, financial probity, identity, eligibility to work, vocational suitability and criminal record checks). Performance, conduct, use of our IT and communications resources, payroll matters and training. Additionally, in relation to other healthcare providers: Healthcare identifiers Referral trends IT system details. COLLECTION & RETENTION OF PERSONAL INFORMATION Personal information will in many circumstances be placid directly from you, for example via patient forms, over the phone or from squatter to squatter consultation. In other instances, we may collect personal information well-nigh a patient from a third party source. This may include but is not limited to: relatives and personal representatives other health service providers such as unstipulated practitioners, specialists, hospitals, day clinics and other medical imaging practices, and the patient’s My Health Record, in vibrations with the My Health Records Act. We may moreover collect personal information from the parties to whom we unroll personal information as described below. The circumstances in which we may collect personal information from a third party source include where the patient has provided consent, where it is not reasonable or practical to collect the information directly and where otherwise permitted by law. This may include where the patient’s health is potentially at risk and his/her personal information is needed to provide them with emergency medical treatment. We endeavour to store and retain a patient’s personal information securely either using our own facilities or with the assistance of our service providers. This includes: in paper-based form and other nonflexible reprinting documents located securely within the practice and at secure storage facilities; and in electronic records in a secure environment. PURPOSES OF COLLECTION, USE & DISCLOSURE OF PERSONAL INFORMATION\ Personal information is important to our worthiness to provide health care. For example, we may need to collect, use and unroll your personal information for the purpose of: making an towage of your health status providing a diagnostic imaging report well-nigh your health working with and referrals involving other healthcare providers in connection with your medical care, including medical practitioners, nurses, cooperating health professionals, pathology services, physiotherapists and outpatient or polity health services. We may moreover collect, use and unroll personal information for other purposes including: sending out visit reminders invoicing, billing, worth management and debt recovery verifying your identity and personal information maintaining and updating our records other administration, management, quality tenancy and resurgence of our services and operations including accreditation, audits, risk and claims management, patient satisfaction surveys and staff education and training medico-legal matters including medical indemnity insurance conducting research in vibrations with privacy requirements (which may involve, for example, consent, de-identification or values committee approvals) recruiting and managing our staff, including considering job applicants for volitional and subsequent positions facilitating acquisitions and potential acquisitions of our business, and with your consent or where otherwise required or authorised by law. In wing to healthcare providers as described above, we may provide your personal information to other third parties. These third parties may include: parent(s) – (if the patient is under the age of 18) guardians a person exercising a patient’s power of shyster under an rememberable power of shyster insurers including private health funds government agencies such as Medicare, WorkCover authorities, health departments and the Department of Veteran's Affairs, as towardly polity and government cancer and disease screening programs (e.g. breast screening services) the Australian Commission on Safety and Quality in HealthSuperintendencyand patient ombudsmen services other Integral Diagnostics Group companies our service providers including providers of archival, auditing, accounting, legal, banking, payment, debt collection, delivery, data processing, data analysis, document management, information broking, research, investigation, insurance, website and technology services. Additionally, in relation to job applicants and staff: wonk institutions referees screening trammels providers (including law enforcement agencies) professional and trade associations your current, previous and prospective employers providers of payroll, superannuation, staff benefits, surveillance and training services. Some of the third parties described whilom may be located in other countries. We are required to comply with strict privacy requirements where we unroll personal information to recipients outside Australia. We are subject to many laws in providing our services, and sometimes we may collect, use and unroll personal information as required or authorised by or under those laws. This may include the Privacy Act itself, as well as the Health Insurance Act, the Health Insurance (Diagnostic Imaging Accreditation) Instrument, the My Health Records Act, the Healthcare Identifiers Act and the National Health Act. In relation to staff, those laws may include the Fair Work Act, Superannuation Guarantee (Administration) Act, the Income TaxTowageAct and other tax laws, Corporations Act, occupational health and safety acts and workers bounty acts. We may moreover need to respond to subpoenas and comply with mandatory reporting obligations to State or Federal authorities (e.g. where we suspect a patient is at risk of serious harm). OUR WEBSITES If you use our websites (including those identified in section 1.6 above) to read, scan or download information, our system may record information such as the stage and time of your interaction, the pages accessed and any information downloaded. This information is used for statistical, reporting and website wardship and maintenance purposes. Like many other websites, our websites may use ‘cookies’ from time to time. A cookie is a piece of information that allows our system to identify and interact increasingly powerfully with your browser. The cookie helps us to maintain the continuity of your browsing session and remember your details and preferences when you return. You can configure your web browser software to reject cookies however some parts of our websites may not have full functionality in that case. Our websites may use Google services such as Google analytics from time to time. For increasingly well-nigh how Google collects and processes data, please see Google’s privacy policy and their information at www.google.com/policies/privacy/partners/. Our websites may contain links to other sites. We are not responsible for the privacy practices or policies of those sites. Please be enlightened that there are inherent risks in transmitting information wideness the internet and we cannot guarantee the security of information sent to us online. If you are concerned well-nigh sending information of a sensitive nature to us online, you may prefer to contact us by telephone or mail. ACCESS AND CHANGES TO PERSONAL INFORMATION You can contact us (see 1.5 whilom for details) to request wangle or changes to your personal information that we hold. Please provide as much detail as you can well-nigh the particular information you seek, in order to help us locate it. We will respond within a reasonable period of time and may need to verify your identity. We may tuition reasonable expenses in supplying the requested information, subject to workable legal requirements. We will provide our reasons if we deny any request for wangle to or correction of personal information. Where we decide not to make a requested correction to your personal information and you disagree, you may ask us to make a note of your requested correction with the information. COMPLAINTS HANDLING Should you wish to make a complaint well-nigh how we have treated your personal information or privacy generally, please contact us (see 1.5 whilom for details).  Your complaint will be investigated and a response will be sent to you as quickly as possible. We will endeavour to respond to you promptly, often within 14 days. We may request spare details from you well-nigh your complaint and may need to engage or consult with other parties in order to investigate and deal with your issue. We will alimony records of your complaint and any resolution. If you are dissatisfied with the response provided, you can refer the matter to the Office of the Australian Information Commissioner via www.oaic.gov.au or 1300 363 992. REVIEW OF POLICY We may modify or update this policy at any time and for any reason, including to write any legislative change.  Any material changes to this policy will be posted prior to their implementation. Updates to this policy will be published on our website (www.lakeimaging.com.au) for our patients and staff. Last updated: 23/07/2018 Radploy Pty Ltd ABN 40 098 499 293 trading as Lake Imaging   Our HistoryOur Mission and ValuesOur CommunityOur RadiologistsOur PeopleOur NewsOur TechnologyOur Privacy Policy Follow Us For Staff Staff Email Staff Intranet Quick LinksWell-nighUs News Our People Careers Current Vacancies Contact Us Our Locations Computed Tomography (CT) Magnetic Resonance Imaging (MRI) Pregnancy Ultrasound Mammography Nuclear Medicine Privacy Policy Locations Find Your Nearest Clinic Location © Lake Imaging. All rights reserved. ABN 40 098 499 293 Sitemap Brightlabs